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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 



 
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.




 

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A


Wednesday, August 19, 9:00 p.m. to 9:30 p.m. 
Updating GlobalProtect.
User Impact: Users' GlobalProtect software will be updated automatically when they log in the VPN after the new version is activated.
 
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Friday, July 24, 11:00 a.m. to Monday, August 31, 5:00 p.m. - in progress 
    Re-imaging all Podium computers in the CCS managed classrooms.
    User Impact: None expected.
  • Thursday, August 6, 7:00 a.m. to Monday, August 31, 10:00 p.m. - in progress
    Reimaging all CCS managed labs.
    User Impact: The imaging will be done mostly off hours or the labs will be booked on case by case basis. Relevant parties will be kept in the loop with our reimaging schedule and progress.
  • Friday, August 14, 8:00 p.m. to Monday, September 14, 8:00 p.m.   - in progress
    Migrating CCS managed Windows 11 PC鈥檚 from the RUAD domain to TMUAD domain.
    User Impact: An email will be sent to effected users or department managers.
  • Thursday, August 20, 7:00 a.m. to 10:00 a.m.
    Removing SMS authentication method from Microsoft MFA.
    User Impact: Users that are currently using SMS for MFA will not be affected by this change and can continue to use it. This change removes an option for SMS for new MFA setups.
  • Sunday, August 23, 8:00 a.m. to 12:00 p.m.
    Updating BPEL.
    User Impact: BPEL Application will be down during the change.  Finance will not be able to exchange information through BPEL services during the BPEL downtime.

  • Sunday, August 30, 8:00 a.m. to 8:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
  • Wednesday, September 16, 6:00 a.m. to 8:00 a.m. 
    Upgrading Oracle servers.
    User Impact: During the upgrade, Coldfusion, Bitbucket and all other applications supported by oracle servers will be not available.
  • Sunday, September 20, 8:00 a.m. to 10:00 a.m.  
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage on the 20th. All non-prod environments will have a brief outage throughout the day.
  • Sunday, September 27, 8:00 a.m. to 4:00 p.m. 
    Updating eHR.
    User Impact: eHR production will remain up and running as no outage will be required.
  • Saturday, October 17, 12:30 a.m. to Monday, October 19, 12:30 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production, STG/SUP and all related services will be down during the outage.

飦� Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.