Repairs & Installation

CCS has arranged with Dell to provide discounted computers or a discount coupon for staff or students to purchase personal computers. To see discounted computers or shop with a discount coupon , login with your TMU email address at .

CCS technicians repair and service all supported hardware. To place a service call, contact the CCS Help Desk. Please have the RU# ready. The RU# is found on the red and silver 吃瓜直播 property sticker on your computer.

Please note that we do not deliver or provide any repair services for Non-Supported Hardware. Review our Service List for pricing and more information.

Repair and Installation Services

For Staff and Faculty equipment owned by 吃瓜直播

Repair and Installation Services Provided

Repairs and Services	For Supported Hardware	For Non-Supported Hardware
Set-up PC: Inventory Tag, Acceptance Testing, Delivery and Set Up in Office.	No charge.	No Service. Cartons are delivered directly to client.
PC hardware repairs	No charge if under warranty, $56.54/hr if not under warranty.	No Service. Contact an outside vendor. Pricing set by vendor (*)
Moving computer equipment **	$75/hour	$75/hour
Virus removal	No charge, providing user is following safe computing practices	No charge, providing user is following safe computing practices
Connecting equipment to RIN: cable install TMUnet connections TMUnet re-patch (move) CFAPS Printer	(PDF file) See TMUnet price list.	(PDF file) See TMUnet price list.
Install CCS supported Operating Systems: If you require CCS to backup and restore your data, anything other than your email messages, then an additional fee will be incurred.	$75 (OS install) + $75 (for data backup/restore)	$75 (OS install) + $75 (for data backup/restore)
Install CCS supported software	No charge	No charge.
Install unsupported commercial software or operating systems purchased by end user	$75/hour	$75/hour
Troubleshooting for non-supported software or operating systems. Troubleshooting is on a best efforts basis only.	$200/hour	$200/hour
Troubleshooting CCS supported software and connectivity problems	No charge	No charge.
Transferring user's data files (word processing, spreadsheets, etc.).	$75/hour	$75/hour
Printer repair	No charge for labour Charges apply for non-warranty parts	No Service
Printer repair/cleaning caused by spillage using third party or refilled toners.	$75	No Service
Monitor repair	No charge.	No Service

Supported Software List

The following operating systems and applications are fully supported by CCS:

Supported Operating Systems

Operating Systems
Windows 10 (Professional and Enterprise only)
MAC OS

Supported Software and 64bit compatibility

Application	64bit compatible
Microsoft Office	Yes
Acrobat Pro	Yes
Internet Explorer	Yes *
TMU-VPN, GlobalProtect	Yes
Sophos antivirus	Yes
SeaMonkey (formerly Mozilla) for E-mail	Undetermined
RUFIS (Financial)	Yes ***
XM Fax	Yes

* IE 8 does not work with RUFIS
*** If using the 32-bit version of IE, install the 32-bit version of Java plug-in. If using the 64-bit of version of IE, install the 64-bit version of Java plug-in.